Frequently Asked Questions (FAQs)

Custom cookies and cakes require different ingredients and different amounts of time based on the level of detail the customer requests. Base pricing can be found in the chart on the Pricing and Policies page, but prices may increase if you want highly detailed cookies that require things like intricate line/dot work, corporate logos, more than a few colors, floral designs, metallics, etc. I will always send you an exact quote before you commit to ordering.

It’s easy! Simply fill out our Inquiry Form and I will reach out via email within two days to discuss design, colors, pricing, and anything else we need to make sure your sweet treats exceed your expectations. Once we are on the same page, I will send you a payment link – submitting payment ultimately secures your date. Hooray!

The sooner the better! It is recommended to reach out at least six weeks prior to your event since I book up quickly. Certain times of year (graduation, holidays, etc.) book months in advance so it is always better to reach out as soon as you have your date in mind.

I accept cash and online payments through Square. Full non-refundable payment is due three weeks prior to order pickup. For wedding cakes and large orders of 48 or more cookies, a 50% non-refundable deposit will be required at the time of booking to secure your date.

I sure do! Just let me know if any of the following apply to you when reaching out.

• All military, police, fire department, and first responder personnel and their spouses receive a 10% discount. Thank you for your service!
• Teachers, we love you too! All PreK-12 educators receive a 10% discount.

Local pickup in Fleming Island, FL is my preferred method of getting your order to you and is free! However, I can deliver your item(s) to Clay County, Mandarin, Jacksonville, and other nearby areas for an additional fee. This needs to be agreed upon in advance to ensure I am available to deliver your order when you need it. I can also ship orders (cookies only) in the United States for an additional cost.

I do not currently offer gluten-free items. My cookies and cakes do not contain nuts, but they are made on shared equipment and in a kitchen that may contain nuts.

All cookies are individually heat sealed and will stay fresh for at least two weeks in their packaging at room temperature. Please do not store cookies in the refrigerator. Condensation can form and ruin the icing on your beautiful designs!

Absolutely! My cookies and bars freeze beautifully and will stay fresh in the freezer for up to three months. If you plan to freeze decorated sugar cookies, follow the instructions below for best results:

• Keep cookies in their heat sealed bags and place in a large air tight container. Use bubble wrap in between layers if you need to stack your cookies.
• Put the lid on the air tight container and pop it in the freezer. Pick a safe place where it won’t get crushed or moved around.
• When you are ready to serve, remove the container from the freezer and allow it to fully defrost before opening the lid. This is really important! Removing the lid before the cookies are defrosted can lead to condensation which could ruin your icing. Allow at least 12 hours for your cookies to defrost before an event.
• Enjoy your cookies!