Frequently Asked Questions (FAQs)

Custom cookies and cookie cakes require different amounts of time based on the level of detail the customer requests. Our base pricing can be found in the chart above, but prices may increase if you want highly detailed cookies that require things like intricate line/dot work, corporate logos, more than a few colors, floral designs, metallics, etc. We will always send you a quote before you commit to ordering.

It’s easy! Simply fill out our Inquiry Form located here and we will reach out via email within two days to discuss design, colors, preferred payment method, and anything else we need to make sure your sweet treats exceed your expectations. Once we are on the same page, we will send you a quote to sign and return, which secures your date. Hooray!

The sooner the better! It is recommended to reach out at least two weeks prior to your event since spaces fill up quickly.

We accept cash, Venmo, and online credit card payments. Full payment is due one week prior to order pickup. For larger orders of 50 or more cookies, a 50% deposit will be required to secure your date.

We sure do! Just let us know if any of the following apply to you when completing the inquiry form.

• All military, police, fire department, and first responder personnel and their spouses receive a 10% discount. Thank you for your service!
• Teachers, we love you too! All PreK-12 educators receive a 10% discount.

Local pickup in Fleming Island is our preferred method of getting your order to you and is free! However, we can deliver your item(s) to Clay County, Mandarin, Jacksonville, and other nearby areas for an additional fee. This needs to be agreed upon in advance to ensure we are available to deliver your order when you need it. We can ship orders within Florida only for an additional cost.

We do not currently offer gluten-free items. Our cookies and cakes do not contain nuts, but they are made in a kitchen that isn’t nut free.

All cookies are individually heat sealed and will stay fresh for at least two weeks in their packaging at room temperature. Please do not store cookies in the refrigerator. Condensation can form and ruin the icing on your beautiful designs!

Absolutely! Our cookies and bars freeze beautifully and will stay fresh in the freezer for up to three months. If you plan to freeze decorated sugar cookies, follow the instructions below for best results:

• Keep cookies in their heat sealed bags and place in a large air tight container. Use bubble wrap in between layers if you need to stack your cookies.
• Put the lid on the air tight container and pop it in the freezer. Pick a safe place where it won’t get crushed or moved around.
• When you are ready to serve, remove the container from the freezer and allow it to fully defrost before opening the lid. This is really important! Removing the lid before the cookies are defrosted can lead to condensation which could ruin your icing. Allow at least 12 hours for your cookies to defrost before an event.
• Enjoy your cookies!